Shipping Info

How long will Order Processing take?

Orders typically take up to 3 business days to process before they ship – excluding weekends and holidays. During the holidays, processing times may take up to 7 business days. You will receive an email confirming your purchase with the shipping tracking number when your order is shipped out.

How long will it take for me to receive my item?

Malaysia orders will be shipped via POSLAJU
United States and International orders will be shipped via DHL Global Mail.

Transit Time to Malaysia: 3 - 5 Business days
Transit Time to United States: 10 - 20 Business days
Transit time to International: 10 - 25 Business days
An order takes 3 weeks on average to ship.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.


How to receive my items faster?

For United States and International orders, please select DHL Express (within 7 business days)

 
How much the shipping fee?
 
It depends on your location and items weight. The best way to estimate your shipping fee. Please add to cart and you will get the exact shipping cost at the checkout page. You may refer shipping rate as below:
West Malaysia Shipping Rate
East Malaysia Shipping Rate
United States Shipping Rate (in Malaysia Ringgit)
International Shipping Rate (in Malaysia Ringgit)
 
Will I receive a Tracking Number?

Yes, we will email you the tracking number. You can always click HERE to track your item.


I placed an order but I did not receive a order confirmation email. What's going on?

Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email , please email our support team at jeyveonline@gmail.com or Whatsapp +6011-26744760.


May I make changes to my Order/Shipping Address?

We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us at jeyveonline@gmail.com or Whatsapp +6011-26744760 ASAP and we will do our best to accommodate that change, BUT we cannot make any promises.

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order. In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.


I have a question that is not answered in this FAQ. How do I contact you?

Please email us at jeyveonline@gmail.com or Whatsapp/ Call: +6011-26744760 and we'll respond as soon as we can :)